Alfredo A. Gonzalez's Resume (Last updated June 26th 2008)

Sophomore student currently attending Miami Dade College, majoring in Psychology, seeking an opportunity to learn the inner workings of the financial and administrative world via a large reputable financial institution.

Languages

Fluent: English, Spanish

2+ years experience working in a face to face customer service environment
2+ years of sales experience
2+ years working in high production fast paced environment that requires performing multiple tasks while interacting with customers

Proficiency in Computers

MS Office (Word, PowerPoint, Outlook), Windows XP, Windows Vista
E-mail, Web browsing, Scanning, Copying, mailing.

Monitor dialer's as they administer the opinions surveys, correct any and all technical, syntax, or ethical mistakes that may have occurred during and after completion of all surveys. Also create a sound demographic based on information obtained by research.

Create coherent and logical templates for new client accounts, make regular updates and changes to existing accounts, directly manage customer service issues that might/and will occur, in a clear and bureaucratic conduct. Oversee and enforce ethical integrity of personal information that is received is kept secure and private. Review call logs, and call data in order to maintain an efficient and logical flow of productivity. Personally relay urgent messages to Doctors, Police Officers, Office Managers, Government and Administrative Officials in an articulate and accurate manner. Sell products from a variety range from Electronics to Footwear in a relatively large inventory.

Enhance communication by understanding what people are really saying and why. Make use of active listening skills in order to collect important information. Provide exceptional customer service by comprehending conflict with customer satisfaction. Quick and precise decision making that represents the Companies interest in solidifying consumer contentment. Meet numerous sales quotas for a Fortune 500 Company. Sell Insurance on all products. Coherent in various payment methods, Bill me Later, Pay Pal, Wire Transfer, Checks, Checks over the phone as well as Credit Cards. Proficient in researching via Internet web browsing to obtain exact information needed. Consistently remain up to date on technological advances in computer science. Navigate thoroughly through in house program MACS for which is responsible in storing and modifying all client information also viewing product availability. Work with distribution companies DHL, UPS, FED EX, Roadway, Yellow and USPS to track any packages that may be lost, broken, duplicated or fraudulent. Use Microsoft Excel to create key reference sheets to assist fellow co-workers in improving sales skills and customer service.